One part of a project I’m working on is interactive scripts for call centre staff. Pretty much every possibility I can think of in this case can be represented on paper as a flowchart, which is why I’ll be making an interactive “script builder” that is essentially a flowchart builder in HTML5/JS. This will let me add conditional logic to the scripts, so the agent could be prompted to say something specific based on the reply from the person being called.
Currently I’m stuck in the planning phase: how do I represent each script/flowchart in my system? I need something that can be completely represented using either JSON or XML, as the system is web based.